It seems the Palm Pre is too little, too late for Sprint. According to Sprint’s Q2 financials for 2009, they’ve lost nearly $400 million dollars, and “total wireless customers declined by approximately 257,000.” It’s not all doom-and-gloom, though! Sprint can smile about “18 consecutive months of improvement in Customer Care Satisfaction and First Call Resolution”!
Via Gizmodo
18 consecutive months of improvement in Customer Care Satisfaction and First Call Resolution?
Of course, the ones that were not satisfied switched to another company ;)
I am actually going to switch to Sprint VZW has gone to nickle dime for everything and AT&T just blows.
Big James
Many said the Pre would not save Sprint, and its coming to pass.
A $200 phone which will require you to have a plan of at least $70/month is not going to make Sprint look better today.
It’s going to take a lot of bloodshed and getting rid of “bad customers” but what will be left is a good base of high paying customers and a base of transient customers looking for solid pre-paid services from a company with a fast data network (Boost/Virgin).
Many people have credit that sucks and they’re worried about how they’re going to make ends meet. All the people who are paying $100/month for their iPhone can only keep it up for so long and either they’re going to run to T-Mobile or come on over to Sprint.
I’m going to dump Sprint as soon as I can which, sadly is a year away because I’m locked-into a 2 year plan. Why?
1) Coverage is poor, especially 3G and there has been no improvement in my area in a year.
2) I have an Instinct with live video — they’ve dropped the CNN headline news feed and you can now only get some crappy ABC and Fox summary news — about what you get on an airplane (and about as timely and relevant).
3) They started spamming by putting banner ads on all of the news menus — even on top of individual stories — and you cannot opt out. When I signed up for the 99/mo “everything” plan I didn’t know that everything included heavy ad content. I hate it. Bastards.
4) Customer service is clueless. On the occasion that I’ve tried to talk to them, I have to wade through multiple people before I get to someone that even understands my phone and service plan.
Roll on Sept 2010 — can’t come soon enough.
Phil -
You could have started that post by stating: I’m going to dump ______ as soon as I…
I have just recently moved to Sprint after having been a customer of AT&T wireless since the days of BELL SOUTH MOBILITY…anyone remember them :-) As for AT&T customer service… if the question is not listed on their fast sheet – well, it is just not a valid QUESTION. AND DON’T YOU DARE QUESTION WHERE THEY DO OR DO NOT HAVE COVERAGE. If their coverage map shows coverage …THEN THERE IS COVERAGE… Sure I had lot’s of bars–even while the call was dropping :-) So, far I have been with Sprint about 60 days and talked with support once. It was something of a technical question — the support person told me they had no answer to my question – but could send it on to a 2nd tier support — with AT&T the answer would have been 我不了解