LAPTOP recently pit the big computer vendors’ customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and the other asking how to switch to an external monitor that’d been hooked up. Not that anyone who reads this site would ever, ever need to call customer support for any reason whatsoever, but at least you can tell your friends and family who to avoid.
Dell’s phone support was, by far, the worst, while the company’s web support got high marks. Apple got straight A’s all around, while Fujitsu, Lenovo, and Toshiba scored pretty high over the phone as well.
Acer, Gateway, Sony, and HP scored somewhere in the middle on the phone and, as for web support, you’ll run into trouble with Acer, ASUS, HP, Toshiba, and especially Fujitsu.
Tech Support Showdown 2009 [LAPTOP]
image via Despair.com
I’ve had terrible luck with Gateway, so-so-luck with Dell, fantastic success with Microsoft, and outrageously bad service from Verizon.
Sometimes big companies can be awful with tech support. Especially when they get a million phones calls a day of people with problems. However, if you go to companies designed for Tech support, then you may get better help depending on what your problem is.
Some time you expire the warranty of your laptop and getting trouble in laptop computer to easy solution it is provides just watch once