Adventures in Comcastic customer service

January 18th, 2008

Ah, Comcast. Your service amuses me to no end. Here’s a recent tale involving me, a Comcast live chat operator, and 40 minutes of my life that I’ll never get back.
I needed to finesse a few items on the cable television side of my account. Most importantly, I have a technician coming out [...]

Teh.Be$T.Kommenter.Evar

January 15th, 2008

Comments are the greasy oil that keeps the blog machine running. Here are three great (and 100% unedited) comments recently posted by your fellow readers.
Presenting the BSOD Tattoo
janet
I am thinking of having my tattoed eyebrows removed by ruby laser.
What are the chances that the ink that was used on my tattoo contains titanium dioxide and [...]

AT&T, NBC and Microsoft hint at ISP-level Internet filtering to protect copyright

January 10th, 2008

Who’s ready for some ISP-level Internet filtering, all in the name of protecting copyright? After all, copyright is what makes us a civilized, just people. Without it we’d be still be living in caves.
At CES, representatives from NBC, Microsoft and AT&T said that the time is about the right time to start seriously considering blocking, [...]

FCC to investigate Comcast’s alleged traffic shaping

January 9th, 2008

The FCC didn’t buy Comcast’s explanation, either.
The Federal Communications Commission will investigate Comcast over alleged traffic interference (and at the same time reveal its attitude toward Net Neutrality). You may remember last year’s Associated Press investigation (and the subsequent lawsuit) that found Comcast actively interfering with subscribers’ connection when it detected unwanted file-sharing. That investigation [...]

LG and Netflix to team up; Streaming and downloadable rentals for HDTV on the way

January 2nd, 2008

Digital downloads and streaming video to the livingroom is going to be a big theme in 2008, mark my words on that, and LG and Netflix agree. The HDTV maker and video rentals giant have teamed up on a set-top box that would allow Netfix customers to view rentals directly over the Internet, we should [...]

Comcast + TiVo finally in the wild, your upgrade coming soon?

December 26th, 2007

Credit: Steve Garfield CC BY-NC-SA
It’s been over two years since Comcast announced that its DVR boxen would be getting the TiVo treatment, with nothing materializing yet. That is, of course, unless your name is Steve Garfield, of the Boston area, in which case your DVR is now a TiVo.
Garfield is apparently the first customer in [...]

What does Matt Hickey want for Xmas? Something outlandish, to be sure

December 7th, 2007


CG Holidays 2007 Recommendation: Get thyself some HDTV!

December 7th, 2007


I want convenience and accountability for Christmas

December 6th, 2007

I don’t want to play the “peace on Earth, goodwill towards men” card but I would like the following five things, which I think would benefit other people besides just me.
1. Mandatory Online Cancellation Policies
If a company lets you sign up for service and manage your account online without talking to anybody, it should be [...]

Hey NFL, ditch cable and develop your own box already

November 30th, 2007

So I finally buckled and added NFL Network to my cable package because I had, had, had to see the game last night. I realized two things. First, the Dallas Cowboys can pretty much score at will. They’re fast becoming the New York Yankees of football. I don’t care for Tony Romo’s boyish charm [...]

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